No Hassle Return Policy
At TAZZIE STORE, our number one goal is for you to be happy with your purchase, that’s why we offer a no-hassle, satisfaction guarantee for the products we sell.
Factory Shipped Items
Factory Shipped items may be subject to a 25% restocking fee, as these items are typically not stocked in our warehouse and have been shipped by the manufacturer.
If we are assessed a restocking fee, the cost associated with that fee will be deducted from your refund. Please contact TAZZIE STORE prior to purchase to learn if your product is eligible for this 25% restocking fee.
There are a few exceptions to the return instructions listed above. They are as follows:
Tankless Water Heaters – Once installed, you must contact the manufacturer and work with their technical support team BEFORE returning the water heater.
Please have your tankless unit installed and powered while making this call. If the manufacturer deems the item is defective,
they will provide you with a verifiable case number that can be used to return the item. If they are able to troubleshoot the issue, they will not provide a case number.
All installed and defective returns must have a verifiable case number provided before a credit or exchange can be administered by TAZZIE STORE.
Frequently Asked Questions:
Only part of the tool needs to be replaced, do I need to send the entire item back?
Yes, to process your return properly, we need to have the complete item returned. For example, if your cordless drill driver’s battery is not charging we’ll need the drill driver, charger, battery, and case returned.
I paid for additional materials and installation costs for the item I purchased from TAZZIE STORE, will that money be refunded?
Unfortunately, we cannot reimburse customers for any costs associated with installations, additional materials, etc., when an item is returned or exchanged.
How are refunds issued?
Refunds are issued via the method of original payment excluding wire transfers. Returns are processed within 48 hours (Monday – Friday) of receipt in our building.
I purchased my item more than 30 days ago, can it be returned?
We have no obligation to honor a return outside of our 30 day no-hassle satisfaction guarantee. We strongly suggest you fully inspect and test your item upon arrival and contact us prior to the expiration of our return policy if your item is not operating as expected.
My item is defective and it’s past the no-hassle satisfaction guarantee return window, what should I do?
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don’t worry. In most cases, it’s a simple issue that can be resolved over the phone.
You may also contact the manufacturer’s customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.
If you test your product after the 30 days TAZZIE STORE guarantee period and find it to be defective, you will need to work with the manufacturer directly, under the product warranty, to get the issue resolved.
They will provide a remedy according to their own warranty.
My package is lost, what should I do?
Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Although we are unable to expedite replacements,
please be assured that we will work diligently with the carrier to resolve these matters in the most efficient way possible. You must contact us within two weeks of the actual scheduled delivery, in order to guarantee that a lost claim with the carrier can be made.
I accidentally used the wrong address on my order. What should I do?
If a package is returned to TAZZIE STORE due to an incorrect shipping address provided by a customer, the customer will be responsible for any additional shipping costs or the return shipping cost, as well as the redelivery cost. TAZZIE STORE is not responsible for packages delivered
incorrectly due to incorrect shipping information. If the item qualified for our “Free Shipping” promotion, it will not be valid due to the error on the customer’s part, and the customer will be charged for all actual shipping costs.
In some cases, we may be able to reroute the package to the correct address. However, you will be responsible for the costs associated with rerouting the package.
How do I cancel my order?
Because we ship orders as quickly as possible, it may not be possible to stop your order from shipping. Once shipped, we are not able to cancel your Order. You may e-mail us through our contact page, if you decide you do not want to keep your order.